When you choose Valimail, you’re not just getting the industry’s leading DMARC solution; you’re gaining access to a world-class support team that’s been living and breathing email authentication for nearly half a century, combined.
Valimail’s product support team is built to do more than troubleshoot. These are your DMARC champions, your onboarding partners, and your go-to experts for navigating inbox authentication, taming DNS records, and helping you reach enforcement with confidence.
Let’s meet the people behind our fast DMARC enforcement times and numerous raving reviews.
What makes Valimail support different?
Valimail’s support team offers 46+ years of cumulative DMARC experience, and they’ve seen just about every DMARC or email authentication challenge you can imagine.
- Customer praise is the norm: With an NPS score of 78 for Valimail Enforce, our PS team consistently receives outstanding feedback from customers who feel genuinely supported.
- Award-winning customer support: Our Customer Support Team was awarded gold for Support Team of the Year in the 2025 Stevie® International Business Awards, recognizing their dedication to helping organizations succeed with responsive, expert service.
- Deep domain expertise: Our team includes multiple SPF, DKIM, and DMARC specialists, plus in-house expertise on MTA-STS, DNS configurations, and ESP interactions.
- Champions, not just support reps: We embed with your team. Our experts don’t just answer questions, but they also guide, troubleshoot, and help you translate internal challenges into actionable next steps.
- Government, enterprise, and EDU-ready: From universities like Duke and the University of South Florida to large federal deployments, our specialists have led some of Valimail’s most complex onboarding journeys.
“Valimail is a cost-effective product with a simple user interface and outstanding support. Their support team was outstanding, very friendly, and eager to help. I loved how they kept following through on the project, making sure nothing fell through the cracks and managing it in a very friendly and hospitable way.”
– Gilad Globen, CTO & VP R&D at StoreAI
Introducing the Valimail support team
At Valimail, great support is a commitment.
Our team brings decades of experience, curiosity, and creativity to every customer interaction.
Whether guiding customers to DMARC enforcement or troubleshooting complex DNS issues, these are the humans making it all work. If you need to reach out to one of them, you can find out how to get in contact with our support team here.
Valentin Velicu
Sr. Technical Account Manager
Valentin combines a long-standing passion for technology with a methodical approach to problem-solving. A seasoned email authentication expert, he remains current on the latest tools, technologies, and best practices in the field. Before joining Valimail, Valentin supported customers at AOL, Yahoo, and Verizon, where he handled escalated cases and Tier 2 support, gaining deep expertise in email client configurations and resolving complex issues.
Outside of work, Valentin enjoys hitting the gym, exploring the city with his wife and daughter on weekends, and discovering new movies and music.
Raul Truta
Sr. Technical Account Manager
With a background in economics and over a decade of customer support experience, Raul blends technical expertise with strong communication. He previously worked at AOL and Verizon in escalated support and Tier 2 roles, collaborating with Tier 1 teams and building a deep understanding of complex email systems.
To stay current on industry trends, Raul reads tech blogs and attends webinars. Off the clock, he’s either playing soccer, cooking for friends, his fiancée, or family, or acting as his cat’s personal assistant.
Cornel Onofras
Sr. Technical Account Manager
Cornel brings hands-on expertise in troubleshooting, email authentication, and customer service. He thrives on simplifying complex issues and offering practical, actionable guidance to customers. Before Valimail, he supported mail systems at AOL with a focus on operational excellence.
Constantly learning, Cornel is well-versed in DNS, SPF, DKIM, and DMARC. He enjoys building Legos with his 4-year-old, experimenting in the kitchen, hiking, and diving into tech side projects — with the occasional gaming session to unwind.
Andrei Mirea
Enterprise Onboarding Specialist
Since joining Valimail in 2020, Andrei has been focused on creating smooth, proactive onboarding experiences. He brings nearly 20 years of customer support experience in the tech industry and worked at AOL, where he supported email and related applications.
Andrei constantly expands his expertise in DNS, SPF, DKIM, and DMARC to keep pace with evolving industry standards. Outside of work, he’s a fan of ’80s music, history, and astronomy, and he enjoys playing tennis, taking trips with his wife, reading, watching movies, and occasionally writing.
Stefan Brilinschi
SMB and Midmarket Onboarding Specialist / Sr. Product Support Engineer
Stefan joined Valimail in 2022 after working as a Junior Backend Developer at a small .NET company. Despite being new to customer support, he quickly established himself by helping many recognizable companies and universities reach DMARC enforcement. He’s also become a specialist in MTA-STS and supports governmental entities using Valimail’s special product offerings.
Outside of work, Stefan is a passionate Star Wars fan, an occasional cosplayer, and a LEGO collector, spending most of his time with friends, family, and his dog.
Gabriel Balint
Enterprise Onboarding Specialist / Sr. Product Support Engineer
Gabriel joined Valimail in 2022, having previously transitioned from an Area Manager role at Carrefour, a European retail company. Though new to online support at the time, he quickly made an impact, guiding some of Valimail’s most complex customers, including Duke, Montana State, South Florida, and Vanderbilt Medical, to DMARC enforcement. Today, he’s known internally as the Product Support Engineer with the most positive client feedback.
In his free time, Gabriel collects diecast 1:64 cars, builds Gunpla models, plays single-player PC video games, and reads comics. He’s passionate about photography and cooking, and his ideal getaway is a quiet beach (as long as there’s Wi-Fi).
“Huge appreciation for Gabriel, our onboarding engineer. His professionalism, patience, and proactive support were beyond impressive. Gabriel made the entire setup seamless and answered every question with clarity and care. Best onboarding experience we’ve had in a long time.”
– Greg M., Sr. Systems Engineer, Enterprise Company
Alex Giuritan
Senior Product Support Engineer
Since 2020, Alex has worked across the support spectrum at Valimail — from onboarding to ongoing assistance. With over 15 years of experience in customer support, he brings a calm, efficient, and well-informed approach to every challenge, staying current on industry trends to better serve his customers.
When not working, Alex enjoys photography and editing, spending quality time with loved ones, and dreaming of a better tomorrow.
Vlad Petrea
Product Support Engineer
Outside of work, he enjoys spending his free time fishing and playing video games — hobbies that keep him both relaxed and focused.
Vlad brings a strong background in customer service and technical troubleshooting, with previous experience as a support specialist at AOL. There, he honed his ability to resolve complex issues with empathy and professionalism.
In his downtime, Vlad enjoys fishing and gaming — two hobbies that keep him relaxed and focused.
Bogdan Steriopol
Product Support Engineer
Bogdan joined Valimail in February 2025, bringing a wealth of experience from various roles at a major U.S. email provider. His drive to continuously improve makes him a reliable expert on the latest developments in DMARC and email authentication.
Outside of work, Bogdan enjoys beach days, camping trips, and football season weekends with friends and family.
Manu Pistea
Product Support Engineer
Before joining Valimail, Manu developed a strong background in customer service and technical troubleshooting. He worked as a Tier 2 Client Support Specialist at Modern Hire, where he resolved escalations and built a reputation for his calm, patient approach to complex challenges.
He spends his free time tinkering, playing video games, and generally indulging his love for learning through play.
Iulian Popa
Product Support Engineer
Iulian has been with Valimail since May 2025 and comes from a background in Renewals and Sales. That experience sharpened his skills in communication, relationship-building, and solving customer problems — all of which translate perfectly to his current role.
When not working, Iulian can be found reading, listening to music, or gaming — always exploring new ideas and ways of thinking.
Catalin Cucu
Manager, Product Support
As Valimail’s Product Support Manager, Catalin leads with clarity, empathy, and deep expertise. Since joining in 2019, he’s helped shape the support experience that customers count on today. Catalin takes pride in supporting his team and making sure customers have a smooth and positive experience.
Previously, he worked in support at AOL and Verizon Media, where he gained a strong foundation in customer service and technical troubleshooting. His hands-on experience has helped him understand the importance of patience, clear communication, and teamwork.
Catalin has always been passionate about technology and cybersecurity, and he enjoys learning about new tools and trends in the industry. Outside of work, he likes to relax by watching movies or playing video games.
Irina Kristaly
Product Support Engineer
Irina joined the Valimail team in July 2024 and brings extensive customer support experience from her previous roles at a U.S.-based email service provider. She’s handled a range of technical challenges with a strong commitment to client satisfaction.
Off the clock, Irina enjoys reading, traveling, and immersing herself in Japanese arts and culture.
Experience the Valimail support difference
When you choose Valimail as your DMARC provider, you get enterprise-grade support built in.
Valimail’s support experience goes beyond answering tickets; we view it more as a strategic partnership where we do all the heavy lifting.
Our SLA-backed support ensures Enforce customers get prioritized help from onboarding through enforcement, with a dedicated account manager and access to technical expertise when it matters most.
Need extra support? You can also upgrade to our Valicare or Valicare+ options for 24/7 expert help.
“In addition to their exceptional technology, Valimail’s customer support team deserves special mention. They have been responsive, knowledgeable, and highly professional in every interaction. Whether it was resolving technical queries or providing guidance on best practices, their team has consistently gone above and beyond to ensure our satisfaction.”
– Lucas Ferreira Cunha, Chief Executive Officer (CEO) at Woffice
Want to see what hands-on support really looks like and learn more about our Valicare support packages?
